Delete your Carnti account
You can delete your Carnti account at any time, yourself, without going through support.
- In the Carnti app: Settings → Delete my account, then your PIN.
- On the web: log in to the customer space, then Delete my account, and your PIN.
What happens
- Deletion is immediate and permanent: it cannot be undone.
- Your personal data is erased: name, phone number, email, photo, PIN, devices, referrals and teams.
- Your notebooks are suspended. The other party keeps them read-only, with entries and their proofs, under the name “Deleted account”.
What remains
- Entries shared with the other party of a notebook remain readable by them, under the name “Deleted account”, without your phone number or photo.
- Subscription invoices and payments remain in Carnti's accounts.
- A fingerprint of your phone number, not the number itself, is kept for a few months so that a new sign-up with this number goes through support.
You can no longer log in? Contact support.
- support@carnti.online